Last updated: 27 July 2026
This Privacy Policy explains how PatrolNova ("we", "us", "our"), operated by Nexonowa IT Solutions, collects, uses, and protects information when you use our website and software platform at patrolnova.com (the "Service").
We collect information you provide directly, such as your name, company details, email address, phone number, and billing information when you register for an account. We also collect operational data you input while using the Service, including guard records, attendance data, client and contract information, and payroll details, which remain your data and are used solely to provide the Service to you.
We automatically collect certain technical information such as IP address, browser type, and usage patterns to help us maintain and improve the Service.
We use collected information to provide and maintain the Service, process payments and subscriptions, communicate with you about your account, respond to support requests, and improve our platform. We do not sell your personal information or your business data to third parties.
Your data is stored on secure servers with industry-standard security measures, including encrypted connections and access controls. Each subscriber's data is logically separated from other subscribers on the platform. While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We use trusted third-party services to operate the platform, including payment processing (Razorpay) for subscription billing, and communication tools such as WhatsApp for optional notifications you choose to send through the platform. These providers process data only as necessary to deliver their specific service to you.
If you use PatrolNova's client portal feature to share attendance, invoices, or contracts with your own clients, you are responsible for ensuring you have appropriate authorization to share that information with the relevant recipients.
We retain your account and operational data for as long as your subscription is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data by contacting us, subject to any legal retention requirements.
You may access, correct, or request deletion of your personal information by contacting us at the email below. As a business subscriber, you are responsible for the accuracy of operational data (such as guard or client records) you enter into the platform.
We may update this Privacy Policy from time to time. Material changes will be communicated via the email address associated with your account or a notice on our website.
If you have questions about this Privacy Policy or how your data is handled, please contact us at support@patrolnova.com.